We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
We are unable to allow returns of opened or used goods due to the quality of the products. If you believe your product is defective or damaged, please contact us at firstname.lastname@example.org within seven days of delivery, detailing the problem as thoroughly as possible and including your name, order number, and a picture of the particular product. We will then email you to set up an appointment. We'll be in touch with you to make arrangements for a replacement or refund.
NOTE. The shipping and storage costs charged at the time of delivery are non-refundable.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.